Derdack GmbH Apps

Receive alarms and notifications in real-timedirectly on your iPhone/Android/Windows Phone/Blackberry. Workswith various IT monitoring, manufacturing control, facilitymanagement and many other enterprise systems (requires installationof Enterprise Alert® server).1. Receive all your critical alerts while you are not at yourdesk2. See at once which incidents are critical and which are not3. All important incident information at a single glance instead ofreceiving fragments via text4. Uses smartphone push for real-time and cost efficientnotification of critical incidents5. Conveniently acknowledge alerts and incident assignments bysingle soft key touch6. Submit update information to your backend system, e.g. on yourwork progress7. Remedy problems by launching IT automation jobs from yoursmartphone8. View and track all alerts submitted to your team9. Raise new incidents and alarms without delay and directlyon-site10. Enterprise-class data security (data transmission encryption,password and PIN protection)

Derdack's oncallplan is one big step towardsmobile IT operations!The mobile app enables you to:- receive incident notifications via push- see shared 'who is on call' information from other teams- get in touch with your on-call peers and experts- see and manage your upcoming on call dutiesOnce you downloaded the app you need to create a free account ononcallplan.com.oncallplan.com is a free service that enables you to scheduleand notify on-call staff with ease. With oncallplan you can say"Good bye" to custom or Excel-based solutions for manuallyscheduling your on-call teams. Annual on-call schedules androtations are drag & drop planned within minutes – export toOutlook and PDF included. Once you created a free account you canbuild your team by inviting other team members. Each team gets anunique email address and each email sent to it will beautomatically forwarded via email and push to the person oncall.As oncallplan provides an email API, it can be integrated withbasically any ITSM solution ranging from Microsoft System Center,HP Software, Splunk, Solarwinds, Nagios, Whatsup, Zendesk, CA, BMCand many others.

In case of critical incidents in areas like workers safety, 24/7IToperations, manufacturing continuity or disaster response,SIGNL4is your tool for instant mobile alerting. It is designedtoeffectively alert and notify incident response teamslikefirefighters, emergency teams, IT Ops or Security Ops staff,fieldservice technicians and maintenance engineers. SIGNL4 addscriticalmobile alerting to your services and systems in no time. Itbridgesthe ‘last mile’ from IT and IoT systems, machines andsensors toengineers, IT staff and workers ‘in the field’ andacceleratesresponse up to 10x. SIGNL4 notifies staff on dutythrough targetedand persistent mobile push, text messages and voicecalls withacknowledgement, tracking and escalation. It providesforconvenient on-call duty and shift scheduling to reliablydeliversthe right information to the right people at the right time–anywhere. SIGNL4 enables mission-critical systems in IT, IoT,onthe shop floor and in hundred other areas to automaticallynotifythe right people when response time matters. SIGNL4 providessimpleand convenient interfaces like email and webhooks toquicklyconnect systems like IT monitoring, IT service management,IoTdevices, SCADA systems, security cameras and more. We haveverified150+ 3rd party integrations. SIGNL4 enables to: * Reliablyandpersistently dispatch critical alerts and work items tofieldstaff, maintenance engineers and mobile workforce *Automatealerting/escalation processes by linking machines, IT orany otherapplication to the right person at the right time *Accelerate andensure response by providing persistentnotifications, responsetracking and escalations * Manage timelyavailability of operationsteams (on-call duties, shifts) to routealerts automatically * Linkany system directly to staff in charge.Consolidate events andalerts from multiple sources. Create a singlepane of glass forcritical information SIGNL4 provides: * Design forcriticaloperations with a new visual experience including anative'darkmode' * Persistent and trackable alert notifications bymobilepush, voice calls and text * Automated escalations based ontargetresponse times * Scheduled and ad-hoc on-call duty andshiftmanagement * Shared annotations to alerts and audit trails*Raising of alerts from the mobile app * Integrated mobile chat*Alert notifications to your entire team or team members on duty*Custom sounds for your critical alerts * One-touch connectwithyour team members * Monitors, tracks and reports your hoursspendon duty (CSV download) * Complete audit trails of allnotificationsand response (CSV download) * 150+ verifiedintegrations andcomprehensive API for 3rd party tools How can youtrigger alertsand notifications? * Send an email or call ourwebhook (REST API) *From IT like ConnectWise, Zabbix, CheckMK,ServiceNow, MicrosoftPowerAutomate, Azure Sentinel, NodeRed * FromOT like Wonderware,Siemens, zenon and many other SCADA and MES *From any systemscapable of sending email or calling a webhook *Using Amazon Alexa(voice recognition) * In-app 1-click alerttrigger with automatedgeo-location * Use your web browser to sendalerts to your teamNote: You need a SIGNL4 account to use this appand some featuresdepend on your SIGNL4 plan.

The all-new Derdack mobile app uniquely combines top reliableIT& OT alerting with anywhere collaboration andincidentremediation. Receive, manage and track alarms andnotifications inreal-time directly on your mobile. Share incidentdetails with yourteam, managers or other experts on duty. Instantlysee who is oncall. Troubleshoot and remedy critical incidentsdirectly from yoursmart phone. This mobile app is an extension toDerdack EnterpriseAlert® software and requires an on-premise orhybrid couldinstallation of the backend software. It works withvarious ITSMsystems and with manufacturing control, facilitymanagement andmany other enterprise systems.